Last Updated: 21 November 2025

At Cenplus Pty Ltd ("Cenplus", "we", "our", "us"), we are committed to delivering high-quality digital services including website design, hosting, SEO, advertising management, directory listings, graphic design, and technical support. We aim to ensure every customer is satisfied with the services they receive.

This Refund Policy outlines when refunds may be provided and the conditions that apply.

1. General Refund Policy

Because Cenplus provides digital services, custom work, and labour-based tasks, refunds are not automatically offered unless required under Australian Consumer Law.
Refunds may be considered on a case-by-case basis.

We do provide refunds when:

A service was not delivered as agreed.
A service was incorrectly charged.
A major fault occurs as defined under Australian Consumer Law.

We do not provide refunds for:

Change of mind after work has begun.
Partially completed work where substantial labour has already been provided.
Delays caused by the client (missing content, no communication, unclear instructions).
SEO or ad campaigns where results cannot be guaranteed.
Website hosting, domains, or software licensing already paid for or activated.

2. Website Design & Development

Refunds will only be considered if:

Work has not yet started on your project; or
Cenplus is unable to complete the agreed scope.

Refunds cannot be offered when:

A mockup or design has already been provided.
Programming, setup, integrations, or content creation have started.
Delays are caused by the client supplying content late or not at all.

3. Website Hosting, Domains & Emails

Due to third-party costs, the following cannot be refunded once activated or purchased:

Domain names
Hosting plans
Email services
SSL certificates
Server resources or upgrades

Hosting fees are billed in advance.
No refunds are issued for unused time if the customer cancels early.

4. SEO Services, Google Ads & Marketing Campaigns

SEO, Google Ads Management, and digital marketing are ongoing performance-based services with no guaranteed outcomes.
For this reason:

No refunds are issued for SEO services already delivered.
No refunds are issued for Google Ads spend that has already been processed by Google.
Refunds may be considered only if no work was started for the period billed.

5. Directory Listings (Cenlocal, Cendirectory, Partner Sites)

Refunds are not available once a listing or advertising package has been:

Published
Promoted
Setup on partner websites
Included in paid marketing

If a listing was not published at all, a refund or credit may be considered.

6. Graphic Design & Creative Services

Refunds may be offered only if work has not yet begun.
Once concepts, drafts, or previews have been delivered, no refunds are available due to the time and creative work already invested.

7. Technical Support & Hourly Services

Refunds are not available for:

Support services already completed
Time spent diagnosing issues
Labour-only tasks performed at the client's request

8. Deposits

Most Cenplus services require a deposit. Deposits are used to secure time, resources, and planning.
Deposits are non-refundable, unless Cenplus has not started any work.

9. Cancelling a Service

A cancellation request must be made in writing to:
📧 contact@cenplus.com

Cancelling a project does not guarantee a refund.
Any work already completed will be invoiced accordingly.

10. Australian Consumer Law

Nothing in this policy overrides your rights under the Australian Consumer Law (ACL).
You may be entitled to a refund or remedy if a major failure occurs.

11. Contact Us

If you have questions about this Refund Policy or wish to request a review, please contact:

📧 contact@cenplus.com
📞 1300 944 422
🏢 Cenplus Pty Ltd, Gold Coast QLD, Australia
ABN: 92 160 933 835